Tag Archives: GMAT test security

An unfortunate story about GMAT testing irregularities


I’m reasonably confident that the GMAT does its honest best to ensure that the GMAT testing experience is the same for every GMAT test-taker. But unfortunately, stuff happens in life – even in the tightly controlled environment of a GMAT testing center. I documented a few minor GMAT testing center horror stories on my GMAT blog a bunch of years ago: basically, a few GMAT test-takers encountered computer glitches that torpedoed their tests, or had shorter breaks because the proctor failed to release them promptly from the testing room – that sort of thing.

Since then, my GMAT students have occasionally experienced computer failures, GMAT test-center power outages, and even a haunting or two — though the latter might have happened only in a GMAT student’s (literal) nightmares. In each of the real-world cases, the folks at the GMAT have done the right thing: they’ve at least offered a free retake of the GMAT.

Sadly, it sounds like the GMAT has modified its behavior toward testing irregularities lately, and that’s pretty frustrating. The circumstances of the latest GMAT testing center horror story aren’t terribly interesting: as one of my GMAT students returned from his post-Integrated Reasoning break, the proctor botched the password when he tried to log back into the computer. He apparently botched it several times, and my poor GMAT student – let’s call him Mr. B, since he apparently makes a mean bhindi masala – lost about two minutes from his GMAT quant section.

In theory, losing two minutes shouldn’t have affected Mr. B’s quant score much – after all, that’s only the equivalent of one GMAT question, right? But let’s be realistic: since we all know that you need every possible advantage on the GMAT these days, wouldn’t you freak out just a little bit if you lost two minutes from the test? And wouldn’t that affect your performance?

Unfortunately, Mr. B badly underperformed on his GMAT that day – particularly on his slightly shortened quant section – and he chose to cancel the score. We can’t completely blame his GMAT quant score on the proctor’s error, but it certainly didn’t help.

Regardless of the effects of the proctor’s error, it’s still true that the GMAT is supposed to be a standardized test. “Standardized” means that every test-taker should be given the same, fair testing experience. The GMAT quant section is 75 minutes – not 73 minutes. What happened to Mr. B is pretty much the textbook definition of a testing irregularity.

In this situation, the GMAT should have apologized, wiped the score off Mr. B’s score report, and offered him a free retake. After all, that’s what they’ve done in the past – plus, it just seems like the right thing to do. Mr. B didn’t have the same testing experience as his competitors for coveted MBA slots, and that’s not fair – even if the disadvantage was relatively small.

Mr. B is not a particularly shy man, and he pushed the GMAT for a fair resolution. There was a paper trail – the proctor filed a report indicating that there had been a testing irregularity. What did the GMAT do after several phone calls and a few emails? Nothing. They told Mr. B that he “didn’t have to cancel his score” and refused to offer a retake.

Again, it’s not the end of the world. Mr. B earns a good living, and the $250 he paid for his next GMAT exam did not bankrupt him. But it seems unfair – and it definitely represents a departure from the GMAT’s behavior in the past.

Here’s my rather cynical theory about the GMAT’s decision: perhaps due to increasing competition from the GRE exam, the number of GMAT exams has fallen recently, and the GMAT’s revenue has presumably fallen accordingly. But if each GMAT question costs somewhere between $1500 and $3000 to develop, the GMAT can’t really afford a loss of revenue.

So it looks like they’re making up that revenue however they can. Since 2012 – when the number of GMAT tests dropped – the GMAT has begun to offer plenty of pricey (and often very useful) products, as I mentioned in an earlier GRE vs. GMAT blog post: enhanced score reports ($24.95), the ability to cancel ($25) or “un-cancel” ($50) your score after test day, the worth-every-penny GMAT Exam Packs ($49.99 each), and new GMAT OGs, released every year instead of every few years ($85 for the latest bundle on the GMAC website).

And we can apparently add a new revenue source to the list: a refusal to compensate GMAT test-takers when minor testing irregularities occur.

I’m obviously not impressed by the GMAT’s behavior in this case, but if you’re just a reader of this little GMAT blog, the good news is that these sorts of things don’t happen very often. But if you’re truly paranoid about the GMAT’s increasing miserliness, then maybe you have another reason to think about taking the GRE instead of the GMAT?

How to get a perfect 800 score on the GMAT… sort of


More than five years ago, I earned a perfect 800 on the GMAT. I don’t really think of it as much of an achievement, to be honest – and I definitely don’t think that it’s an important qualification for the best GMAT tutors.

But I’ve been asked about it literally hundreds of times over the years – by GMAT students, prospective GMAT students, random people in the GMAT forums, strangers who’ve encountered my little GMAT blog, and plenty of others. So here are a few answers to the 800-related questions that keep coming my way.

Did you get every question right? 

No, I’m 99% sure that I didn’t. GMAT enhanced score reports didn’t exist back in 2011, so I can’t actually see if I missed any questions, but as soon as I finished the exam, I worked through every quant question I could remember – and I’m pretty certain that I missed at least one. Maybe more.

The bottom line, for whatever it’s worth: you can miss a bunch of questions and still get a “perfect” GMAT quant score of 51.

But you got every verbal question right? 

I think so. But it was mostly due to dumb luck.

In all of my previous GMAT exams – including the GMATPrep practice tests the first time I took each of them – I always fell short of a perfect verbal score. I inevitably missed a few questions, partly because I tend to lose focus at the end of the GMAT, but mostly because I screw stuff up sometimes, just like every other human.

And if you’ve ever taken the GMAT or the GRE or the LSAT, I’m sure that this part will sound familiar: I inevitably face a few “coin tosses” on verbal – questions where I’m down to two answer choices, but I’m not terribly confident in the final selection. (Incidentally, if you’re down to two choices on a GMAT verbal question and you select the wrong one, that’s not necessarily a sign that you were “close” – it’s usually a sign that you misread something in the passage.)

But when I finally scored an 800 on the GMAT, that didn’t happen at all – I was pretty much 100% confident on every verbal question. That has never happened to me on any GMAT, LSAT, or GRE exam before or since – including the day when I got a perfect GRE score. That test felt freaking brutal, and I was shocked that my GRE score wasn’t lower in the end.

Most importantly, all four of my GMAT reading comprehension passages were bizarrely interesting when I got that 800. I still remember one of them – it was about a type of plant called dodder that apparently has a sense of smell. Amazing. Again, that’s never happened before or since: when have you ever had four interesting GMAT reading comprehension passages on the same exam?

So there you go: yes, I’m pretty good at the GMAT, but those last 10 or 20 points were dumb luck – or measurement error, if you prefer the technical term.

Were you banned from taking the GMAT ever again? 

Yup. I received a nice letter from the GMAT Office of Test Security, informing me that I would need a damned good reason if I ever wanted to take it again. And I don’t have a damned good reason. “I want to help my GMAT students beat your stinking exam” isn’t going to fly with the GMAT test security folks.

My MBA.com account is suspended too, though the GMAT will still happily accept my money whenever I want to buy GMAT practice tests or the GMATPrep Question Pack from them.

Did you study for the GMAT before you got the perfect score?

Well, I earned the perfect score in 2011. I started working as a GRE and GMAT test-prep tutor in 2001, starting with a gig at a large test-prep company before I became an independent tutor a few years later. So in some sense, I “studied” for 10 years before I got a perfect GMAT score – and I’m still “studying,” since I work with GMAT students almost every day.

You probably don’t want to do that. Unless you want to become a GMAT tutor yourself, “studying” for more than a decade is an epic waste of your time.

Are there certain GMAT test-prep materials that would help somebody get a perfect GMAT score?

It’s funny, I read a GMAT blog post from another test-prep company that recommended its own materials for anybody who wants a perfect GMAT score. Frankly, that’s ridiculous, partly because knockoff GMAT materials can never be as good as official GMAT materials – and partly because that particular GMAT test-prep firm writes especially lousy materials, in my opinion.

So, no: other than the official GMAT materials, there aren’t magical GMAT test-prep resources that will get you to a perfect 800 on the GMAT.

And more importantly: there’s absolutely no practical reason for you to want a perfect GMAT score, anyway. An 800 will not help you get into a great business school, and I wouldn’t even argue that it’s a necessary quality for the best GMAT tutors.

So if you’re wondering how to get an 800 on the GMAT, don’t waste your time thinking about that. Go write an interesting MBA essay instead, or better still: go eat a tasty snack.